How do I return an item?

If for any reason you are not satisfied, we are happy to exchange your new, unopened TerraNova product(s) or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment.

Contact our Customer Service department at 800-966-3457. Our team is available Monday through Friday 8:30 am - 5:00 pm (PST). Or e-mail us at You will receive a return authorization number (RA) by our Customer Service Specialist. Please write the RA number on the packing slip.

Return the product, along with the original packing slip, RA # and statement of your preference for credit or exchange to:

Returns RA# ___________
2700 Rydin Road, Unit D, Richmond, CA  94804  Ship the package via an insured courier (UPS, FedEx, USPS Parcel Post). Keep your shipment receipt in case the package is damaged or lost in transit. TerraNova cannot guarantee credit for your return without confirmation of delivery to us.